Privacy policy

Encoder Energies B.V. ("Encoder Energies", "we", "us") respects your privacy. This policy explains what personal data we collect through this website and our services, why we collect it, and the choices you have.

1. Who is responsible

Encoder Energies is the controller for personal data collected through this website. For data processed on behalf of utility customers through the Encoder Energies platform, the utility is the controller and we act as processor under a data processing agreement.

2. What we collect

• Contact details you share with us, such as your name, work email, organisation and message.
• Usage data such as pages visited, browser type and approximate location, collected through privacy-friendly analytics.
• Job applications, including your CV and any information you choose to provide.

3. How we use it

• To respond to your enquiries and provide the services you request
• To improve our website and understand which content is useful
• To assess applications for open roles
• To meet our legal and regulatory obligations

4. Legal bases

We process personal data on the basis of your consent, our legitimate interest in running and improving our business, the performance of a contract, or compliance with a legal obligation, depending on the context.

5. Sharing

We never sell personal data. We share it only with service providers who help us operate (such as hosting and email), under contracts that require them to protect it, or where required by law.

6. Retention

We keep personal data only as long as needed for the purposes above. Enquiries are deleted after 24 months of inactivity; unsuccessful applications after 12 months unless you ask us to keep them longer.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your data, and to object to or restrict its processing. Contact us at privacy@encoderenergies.com to exercise these rights. You may also complain to your local data protection authority.

8. Cookies

This website uses only strictly necessary cookies and cookie-free analytics. We do not use advertising trackers.

9. Changes

We may update this policy from time to time. We'll post the new version here and update the date above.